Frequently Asked Questions
Driven by innovation, service, and quality, LACO strives to be the best provider of standard and custom vacuum and leak test solutions. Owned by engineers, LACO is uniquely situated to provide innovative solutions for various applications. We work with a diverse range of customer applications and are dedicated to creating the right solutions to help our customers meet and exceed their exacting requirements. All RFQ submissions and inquiries are handled by industry experts located our corporate headquarters. Upon submitting a request or inquiry, you should expect to get a response within 24-48 hours of your submission.
Furthering our support of our customers, LACO has a global network of representatives and authorized service facilities that provide exceptional on-site support. For product demonstrations or more information regarding our products and services, contact a local rep to schedule a time.
PAYMENT
- Does LACO accept credit cards?
LACO Technologies accepts Visa, Mastercard and American Express. - Can I use a University purchase order (PO)?
We accept all University purchase orders. - How do I open an account with LACO?
Net 30 payment terms are available for established businesses requiring repeat purchases or orders over $500. You may apply for Net 30 credit terms by completing the Account Agreement form. New accounts may require two to three days for credit approval. Call for details. - Are personal guarantees required?
Personal Guarantees may be required for individuals or companies with no credit history, in business less than one year, or not a registered business. - Is payment different for an international order?
International orders require payment in advance either by credit card or bank wire transfers. All wire transfers will be charged a $30 fee.
SHIPPING
- What is the FOB point for shipments?
All shipments are FOB Salt Lake City, Utah, unless otherwise quoted. - What shipping methods does LACO use?
Preferred methods include UPS, FedEx, or any motor freight line. We prefer to ship collect on customer’s freight account number if available. Prepay and add shipments are also available upon request. - How does LACO ship an international order?
For International shipments we prefer to ship collect via FedEx, UPS, or DHL. Alternatively, shipping can be done through a US-based freight forwarder. International shipments will require a extra handling fee for document preparation such as certificate of origins and commercial invoices. - What is the cost of shipping?
For freight estimates, see FedEx, UPS, DHL, UPS Freight or please call for shipment weight and dimensions.
REPAIRS
- What is an RMA # and how do I receive one?
All items for repair must be delivered or shipped pre-paid and include a completed RMA form with appropriate authorization. Once an RMA number is provided, complete the RMA form and return via email or fax. Include a paper copy with equipment shipped to LACO. - Leak Standards RMA request form (click here)
- Leak Detector equipment RMA request form (click here)
- What is the procedure on repairs for vacuum pumps, leak detectors, and electronic boards?
For all repairs and service, be sure to describe the desired repair, service or type of return, and declare all chemicals and gasses in the hazardous materials declaration (on the RMA form) before shipping equipment.
TERMS AND CONDITIONS
For a complete copy of LACO Technologies Terms and Conditions, click the links below.
Sales: LACO Terms & Conditions of Sale
Purchase Orders: LACO Purchase Order Terms & Conditions
RENTALS
- How do I rent a product?
For all rentals, please complete the Rental Agreement and fax it to 801-486-1007. - Do I need to confirm an order for a rental?
All rentals must be confirmed to ensure equipment is available. - What is the payment for a rental?
All rentals require credit card payment or existing account.
CALIBRATION SERVICES
- How do I receive an RMA # for vacuum gauges and leak standards?
To send leak standard for repair or calibration, submit a Leak Standard Calibration Request form to obtain shipping information and a Return Materials Authorization (RMA) number. - What is LACO’s CalMaster™ warranty?
CalMaster calibrated leak standards are warranted to be free from defects over the lifetime of the standard. Pressure gauges are warranted for one year. The warranty does not cover damage to leak standards due to mishandling or improper use. The warranty is only valid while the leak standard is calibrated at LACO Technologies, Inc. on the recommended calibration interval, typically yearly. If a warranty request is made, LACO Technologies, at its own discretion, will repair or replace the leak standard, including labor and materials. Leaks that are found to be nonfunctional at time of calibration shall be repaired free of charge. The customer, however, is responsible for the calibration cost. The customer is responsible for any and all shipping charges. - Can I ship hazardous materials?
Please note that calibrated leaks using compressed gasses will require a separate hazardous material declaration included with the shipping documents.
RETURNS AND WARRANTY
- Can I return a product?
Most items are custom built or are only built per order and are therefore non-returnable. Some stocked standard items may be returned for credit or exchanged. Submit an RMA form for details and to obtain a return authorization number. Restocking fees will apply. For a complete return policy, see Terms and Conditions of Sale. - What is LACO’s warranty agreement?
LACO Technologies warrants to the original Customer that all new and unused goods furnished by Seller shall be free from defect in workmanship and material at the time and place of delivery by LACO. For distributed products resold by LACO the warranty of the original manufacturer will apply and is available upon request. In the case of repair services or refurbished products sold by LACO the following warranty periods and conditions will apply: Refurbished and Rebuilt Rotary Vane Vacuum Pumps – 6 months. Refurbished and Rebuilt Helium Leak Detectors, Turbo Pumps, Electronic Repairs, and Vacuum Gauges – 3 months.For LACO manufactured products LACO will honor claims in the event of failure of goods (other than expendable and consumable parts) as a result of such a defect provided that claim is made to LACO within twelve months from the date of delivery. LACO DISCLAIMS all other express warranties and all implied warranties, including implied warranties of MERCHANTABILITY and FITNESS FOR PARTICULAR PURPOSES.
Items not covered under warranty included damage due to shipping, process conditions, or negligence. LACO also DISCLAIMS damages due to normal wear, failure to follow LACO’s recommended maintenance intervals, incorrect maintenance, disregard of operating instructions, inappropriate working conditions, improper materials, chemical or electrical influences, faulty installation or other causes beyond the control of LACO. Modifications or repairs made by the Customer without LACO’s written consent render this warranty inoperable. Repair work warranties do not cover items that were not replaced or repaired as part of the charged repair services. LACO products must be returned to LACO for warranty and other servicing, and the customer will be responsible for all shipping, insurance and other costs in connection with sending the goods to and from LACO.
In case of LACO’s breach of warranty or any other duty with respect to the quality of any goods, the exclusive remedies therefore are, at LACO’s option, (1) repair, (2) replacement or (3) in appropriate cases, payment of or credit for the purchase price (less reasonable depreciation) on authorized return of the goods.
